Service Desk Analyst

Lucidtechsystems is a brand and providing quality Online, Classroom, Corporate, Weekends and Fast track training on demand to the students in worldwide on Service Desk Analyst  Training from Hyderabad. Lucidtechsystems is one best Service Desk Analyst  Training institute in Hyderabad and providing IT End-to-End training with real-time hands-on exposure through the IT Experts to the students. We are giving best on Service Desk Analyst  online Training and offline training in Hyderabad. Lucidtechsystems provides flexibility to the students while choosing online classes, classroom training, corporate training, summary of courses and their scope.

Faculty : Real-time experience

Methodology:

Lucidtechsystems Manage risk and reduce compliance costs with end-to-end processes for compliance, governance and risk. Class discussion, class assignments, A/V presentation, real-life experience, classroom exercises, and self-study.

Highlights In Our Service Desk Analyst  Training Service:

In Lucidtechsystems all faculties or trainers have experienced the pleasure of training and trained Resources is accessible all over the world. Lucidtechsystems Training leads to excel understanding, IT Industry latest skills requirement and proficiency with consulting service Lucidtechsystems real-time skilled instructors accomplish your ideas/thoughts and create competently /expertly driven environment. We will develop the association with DEVELOPMENT, TESTING, QA, UAT, STAGE and PRODUCTION Environments.

Lucidtechsystems help out in certification programs , Resume preparation, Boost Interview skills, Live Project life cycle, evolution, clarifying Doubts through Questions and Answers Method, Providing the Material with Video Sessions, troubleshooting bugs or issues in different target environment such as  DEVELOPMENT, TESTING, QA, UAT, STAGE and PRODUCTION, support the novel thoughts.

Lucidtechsystems is one best on “Service Desk Analyst  Training” through online and offline or class room training center in Hyderabad , We also provide on “Service Desk Analyst  online Training” in  India,  Chennai, Bangalore, Mumbai, Calcutta, Pune, Delhi, Noida, gorgon, NCR region, USA, UK, Canada, Japan, Malaysia, Singapore, UAE, Kuwait , Abudhabi, Dubai, Australia, South Africa etc

Course Content:

curriculum_module

  • Roles and Responsibilities
  • To identify and understand the role and responsibilities of the professional Service Desk Analyst
  • To identify and understand the role and responsibilities of the Service Desk
  • To determine the attributes, skills and knowledge of a successful Service Desk Analyst
  • To develop an understanding of Relationship Management from the Service Desk perspective
  • To identify and agree the key requirements for delivering customer satisfaction

curriculum_module

  • Effective Communication
  • To identify and understand the principles of effective communication in customer support
  • To understand the differences between face to face, telephone and written communication
  • To identify ways to enable us to communicate more effectively
  • To understand how our attitude and approach can influence and affect others

curriculum_module

  • Customer Service Skills and Competencies
  • To understand how to ask questions skilfully
  • To determine the importance of good listening skills
  • To understand the importance of customer service skills in the IT environment

curriculum_module

  • Determine the importance of effective cross-cultural communication
  • To understand that assertiveness and confidence are necessary qualities for the SDA
  • To determine methods of dealing with conflict
  • To determine the causes, symptoms and ways to manage stress

curriculum_module

  • The Service Desk Environment
  • Examine issues, both internal and external, that can affect our motivation
  • Understand the importance and relevance of ethics within the workplace
  • Determine the importance and benefits of effective teamwork

curriculum_module

  • Process Management
  • To understand the ITSM processes most closely linked to the Service Desk
  • To identify the responsibilities the Service Desk has within those processes
  • To understand the importance of effective incident, problem, change, escalation and asset management processes

curriculum_module

  • Managing, Meeting and Maintaining Service Levels
  • Determine the value and benefits of Service Level Agreements
  • Determine the need for and benefits of metrics and objectives within the support environment
  • Understand the importance of effective Customer Satisfaction surveys

curriculum_module

  • Problem Solving
  • To determine the steps taken during the problem solving process
  • To understand the benefits of using a creative problem solving approach
  • To identify techniques for creative problem solving
  • To practice some problem solving techniques

curriculum_module

  • Tools and Technologies used in Customer Support
  • Develop a clear understanding of the support tools and technologies available to Service Desk Analysts
  • To understand and use the terminology of the support industry
  • Determine the benefits of the tools and technologies we use
  • To determine methods for implementing Self-Help and Self Service for end-users

Lucidtechsystems Online Services Providing worldwide like Asia, Europe, America, Africa, Sweden, North Korea, South Korea, Canada, Netherlands, Italy, Russia, Israel, New Zealand , Norway, Singapore, Malaysia, UAE, Kuwait , Abudhabi, Dubai, Australia, South Africa, UK, USA  etc,,

Lucidtechsystems Providing  ” Service Desk Analyst  online training “,  ” Service Desk Analyst Classroom Training” in Hyderabad, ” Service Desk Analyst Corporate Training in India”, In India Online Services providing top cities like Chennai, Bangalore, Mysore,  Mumbai, Calcutta, Pune, Delhi, Noida, gorgon, NCR region etc,

“Service Desk Analyst  jobs” in India and cities like Chennai, Bangalore, Mysore,  Mumbai, Calcutta, Pune, Delhi, Noida, gorgon, NCR region and countries like USA,UK.

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